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Contact Information and To
Order by Phone:
Toll-free number for U.S. and Canada: 888-216-8174
Outside U.S. and Canada: 480-661-7546 (SKIN)
To email customer service:
To give us your feedback:
Phone: 480-661-SKIN Fax: 480-443-7336
Hours: Monday - Friday, 8AM - 5PM MST
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Payment Options:
Skinterra provides for a variety of payment options, depending on your individual preferences.
Online payment by credit card:
Skinterra honors payments made with Visa, MasterCard, Discover
and American Express.
All online Skinterra orders are processed via a secure server connection (SSL) that ensures that your credit card information cannot be read by a third party while being transferred.
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You are also protected by the Fair Credit Billing Act.
This site has been certified as a Safer Shopping Site by Public Eye, an independent third party that monitors Internet merchants for reliability, privacy and customer satisfaction.
If you are experiencing problems placing your order online, please e-mail us,
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Credit card payment by phone:
You can also place your order by calling our toll-free number:
1-888-216-8174
Our business hours are Monday - Friday 8:00 AM - 5:00 PM MST.
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Credit card payment by fax or mail:
To make your credit card payment by fax or mail, follow these instructions:
1. After adding all desired products to your basket, proceed to checkout.
2. Fill out all customer information as directed and proceed to payment screen.
4. Enter your credit card payment information and print out this screen. (Do not click the continue button.)
5. Fax your completed form to: (480) 443-7336 or mail it to:
Skinterra
Attn. Customer Service
7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260
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Check or money order payment by mail:
To pay for your order by check or money order, follow these instructions:
1. After adding all desired products to your basket, proceed to checkout.
2. Fill out all customer information as directed, until your invoice has been generated.
3. Print this invoice out and mail it along with a check or money order
payable to Skinterra to:
Skinterra
Attn. Customer Service
7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260
4. Your order will be filled once your payment has cleared.
Please note: All check and money order payments must be
made in US currency only. For international orders you must use an international
money
order. Personal checks will not be accepted for international orders.
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| Shipping Information: |
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To provide you with quick, economical service, orders within the U.S. are
shipped via USPS Priority Mail with Delivery Confirmation and an estimated
delivery time of 2 to 3 business days. Orders shipped to the East Coast,
Hawaii and Alaska may take an additional day to arrive. Orders totaling
$500 or more require a signature upon delivery. You will receive tracking
information via e-mail once your order is processed and shipped.
Express shipping orders must be placed before 12 pm MST to arrive on the next business day. Express shipments to smaller cities may take two days to arrive. Occasionally, Express shipping rates may vary from those posted. If this is the case, we will contact you via e-mail before shipping.
Undeliverable packages returned to Skinterra
due to an incorrect or incomplete address provided by the customer will
be assessed a $6.50 shipping fee for re-shipment within US, $26.95 for
international re-shipment. Inquiries about packages not received by the
customer must
be forwarded to Skinterra
within
30 days
of purchase.
When you place an order, you can request up to three samples
from the products we carry (there is no sample list) and
if they are available, we will include them with your order*. If the samples
you request are not available, we will send you product samples that
complement what you have ordered. *You will receive
1 sample when the total of your
order is between $1 to $25, 2 samples when the total of your order
is between $26 to
$50 and 3 or more samples when the total of your order is over $50.
Orders within US:
| Total |
Shipping
Method |
Cost |
| $1-$49 |
Priority Mail
(2-3 business days) |
$6.50 |
| $50 or more |
Priority Mail
(2-3 business days) |
FREE |
| |
Express Mail (1
business day) |
$25.00 |
Orders to Canada:
| Total |
Shipping
Method |
Cost |
| $1-$349 |
Priority
Mail International (5-7 business days) |
$19.95 |
| $350 or
more |
Priority
Mail International (5-7 business days) |
FREE |
| |
Express Mail
International (3-5 business days) |
$29.95 |
International Orders:
| Total |
Shipping
Method |
Cost |
| $1-$349 |
Priority Mail
International (7-10 business days) |
$26.95 |
| $1-$349 |
Express Mail
International (4-5 business days) |
$38.95 |
| $350 or
more |
Express Mail
International only |
$38.95 |
International Orders:
Additional customs charges and/or taxes on international
orders may apply, and are solely the responsibility of the
customer.
Any such
charges are not included in the shipping rates mentioned
above. Some countries may not add customs charges if your
order is a gift. If your order is a gift, check the box to
have it gift-wrapped when checking out. The package will
be marked as a gift on the customs form. Occasionally, international
shipping rates may vary from those posted. If this is the
case, we will contact you via e-mail before shipping. Please
allow for a longer shipping time on international orders,
generally 7-10 business days for Priority Mail International
and 4-5 business days for Express Mail International. At
times, international orders shipped via Priority Mail International
may take as long as 30 days due to packages being held at
customs. Skinterra is not responsible for such delays and
recommends that you select Express Mail International as
the most efficient international method of shipment.
Processing Time:
Orders received Monday through Friday are usually processed on the same business day or within 24 hours. Orders received on Saturday and Sunday, or on holidays are usually processed on Monday or by the end of the next business day.
Hazardous Materials:
Due to air transport regulations, certain products such as aerosol cans, can only be shipped by ground transportation. For these products, we offer USPS Ground at $6.50 for orders totaling less than $50 and free shipping for orders totaling $50 or more. At this time, these items can only be shipped within the continental U.S. (Alaska not included). Please allow 5-7 business days for delivery.
Shipping to APO/FPO Addresses:
Orders shipped to APO/FPO addresses can only be shipped via US Priority Mail with a delivery confirmation number. Express shipping is not available to APO/FPO addresses. Please use AE or AP as the state for APO and FPO addresses, and select United States as the country. You should also allow for a longer shipping time to APO/FPO addresses.
Gift Wrap:
Need to have your items gift-wrapped? Just check the box marked "This is a gift order" during checkout, and your order will be gift wrapped at no additional charge.
Price Matching:
To ensure that our customers get the most from their skin care purchases, Skinterra offers price matching. For more information on price matching, click here.
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Skinterra will be happy to accept returns for an exchange or store credit within
30 days of purchase. The container must be at least half full. Unopened
and unused products can be returned for a full refund within 30 days of purchase.
Please contact customer service department,
or
call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm
MST) to obtain a return authorization code. Returns will not be accepted
after 30 days*
from the date of purchase. Customers pay for return shipment charges.
Shipping
fees are not refundable on returns. If your order was shipped free, then
our flat rate shipping charge of $6.50
will be deducted
from the total refund amount. This charge does not apply to exchanges and
store credits.
Please allow 7 to 10 business
days for return processing and refunding.
Returns
will
be
credited
in
the
manner of original payment.
Should an item be received in damaged or defective condition, we will be
happy to replace it. Please
contact our customer service department within 7 days from the date the
item is delivered to you,
or call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm MST) for further instructions.
*Please note: Talika and Clarisonic can be returned for
a full refund, or an exchange within 60 days of purchase. NuFace, StriVectin and Baby Quasar can be returned for a full refund, or
an exchange within
30 days of purchase.
If the Baby Quasar Device is defective at the time of receipt, please
call the manufacturer at 800.944.1523 for replacement.
If the Clarisonic Skin Care Brush System is defective
at the time of receipt,
please call the manufacturer at 888.525.2747 for replacement.
If the NuFace Device is defective at the time of receipt, please call
the manufacturer at 888.360.9171 for replacement.
If the Supersmile Advanced Sonic Pulse Toothbrush is defective at the
time of receipt, please call the manufacturer at 800.442.8677 for replacement.
Returns will be accepted only with the prior consent of Skinterra
and must have a return authorization code issued by our customer
service
department. To obtain a return authorization code, please e-mail
our customer service department,
or call toll-free 888.216.8174 Monday-Friday between 8am-5pm MST.
Only two refunds or exchanges are allowed per year without a restocking
fee. All
additional refunds or exchanges are subject to a 15% restocking fee.
Returns should be directed to the following address:
Skinterra
Attn. Returns Dept.
7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260
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Sales Tax:
Sales tax of 8.95% will be charged on orders shipped to Arizona.
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Order Tracking:
To track your package click here and enter your Tracking Confirmation Number emailed to you at the time of shipment.
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