Shipping Information:

Please Note: Items returned to us marked "Refused", "Unclaimed", "Unknown" or "Incorrect Address" are subject to an additional return shipping fee equal to the cost of the original shipping fee.

Out of Stock Items:
For shipments within the U.S.: We'll notify you by email if an item from your order is out-of-stock and provide an expected shipment date. Any out-of-stock items will ship separately at no additional shipping charge once they become available. If you prefer to cancel the out-of-stock item, please to email us or call toll-free 888.216.8174.
For shipments outside the U.S.: We'll notify you by email if an item from your order is out-of-stock and provide an expected shipment date. Your complete order will ship as soon as the out-of-stock item becomes available. If you prefer to cancel the out-of-stock item, please to email us or call toll-free 888.216.8174.

Processing Time:
Orders received Monday through Friday are usually processed on the same business day or within 24 hours. Orders received on Saturday and Sunday, or on holidays are usually processed on Monday or by the end of the next business day.

Hazardous Materials:
Due to air transport regulations, certain products such as aerosol cans, can only be shipped by ground transportation. For these products, we offer USPS Ground at $6.50 for orders totaling less than $50 and free shipping for orders totaling $50 or more or shipment by FedEx Ground. At this time, these items can only be shipped within the continental U.S. (Alaska not included). Please allow 5-7 business days for delivery.

Shipping to APO/FPO Addresses:
Orders shipped to APO/FPO addresses can only be shipped via US Priority Mail with a delivery confirmation number. Express shipping is not available to APO/FPO addresses. Please use AE or AP as the state for APO and FPO addresses, and select United States as the country. You should also allow for a longer shipping time to APO/FPO addresses.

Gift Wrap:
Need to have your items gift-wrapped? Just check the box marked "This is a gift order" during checkout, and your order will be gift wrapped at no additional charge.

Price Matching:
To ensure that our customers get the most from their skin care purchases, Skinterra offers price matching. For more information on price matching, click here.

Skinterra will be happy to accept returns for an exchange or store credit within 30 days of purchase. The container must be at least half full. Unopened and unused products can be returned for a full refund within 30 days of purchase. You must include all parts, pieces, promotional items, gifts with purchase along with the product's original packaging. Please contact customer service department, or call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm MST) to obtain a return authorization code. Returns will not be accepted after 30 days* from the date of purchase. Customers pay for return shipment charges. All books are non-returnable.

*Please note: Clarisonic, PaloVia and Talika can be returned for a full refund, or an exchange within 60 days of purchase. NuFACE, Personal Microderm and StriVectin can be returned for a full refund, or an exchange within 30 days of purchase. Due to manufacturer specifications, we are unable to accept returns on all Cor and Scott Barnes products.

Shipping fees are not refundable on returns. If your order was shipped free, then our flat rate shipping charge of $6.50 will be deducted from the total refund amount. This charge does not apply to exchanges and store credits. Please allow 7 to 10 business days for return processing and refunding. Returns will be credited in the manner of original payment. Inquiries about store credits and exchanges must be made within 6 months from the date of purchase. Store credits expire 1 year from the date of issue.

Should an item be received in damaged or defective condition, we will be happy to replace it. Please contact our customer service department within 7 days from the date the item is delivered to you, or call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm MST) for further instructions.

If the Clarisonic Skin Care Brush System is defective at the time of receipt, please call the manufacturer at 888.525.2747 for replacement.

If the NuFACE Device is defective at the time of receipt, please call the manufacturer at 888.360.9171 for replacement.

If the PaloVia Device is defective at the time of receipt, please call the manufacturer at 866.PALOVIA (725-6842) for replacement.

If the Personal Microderm Device is defective at the time of receipt, please call the manufacturer at 888.445.4532 for replacement.

If the Supersmile Advanced Sonic Pulse Toothbrush is defective at the time of receipt, please call the manufacturer at 800.784.7645 for replacement.

Please Note: Manufacturer's warranty applies only to devices shipped within the US. For devices shipped outside the US, contact our customer service department for instructions on how to receive a replacement. The customer is responsible for any return shipping charges and/or customs fees.

Returns will be accepted only with the prior consent of Skinterra and must have a return authorization code issued by our customer service department. To obtain a return authorization code, please e-mail our customer service department, or call toll-free 888.216.8174 Monday-Friday between 8am-5pm MST. Only two refunds or exchanges are allowed per year without a restocking fee. All additional refunds or exchanges are subject to a 15% restocking fee.

Returns should be directed to the following address:

Order Tracking:

To track a package shipped by USPS click here and enter your tracking number emailed to you at the time of shipment.

To track a package shipped by FedEx click here and enter your tracking number emailed to you at the time of shipment.