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Ordering Info
Contact Information Return Information
Payment Options Sales Tax
Shipping Information Order Tracking  


Contact Information and To Order by Phone:

Toll-free number for U.S. and Canada: 888-216-8174
Outside U.S. and Canada: 973-228-4618
To email customer service:
To give us your feedback:
Phone: 973-228-4618
Hours: Monday - Friday, 9AM - 7PM EST


Payment Options:

Skinterra provides for a variety of payment options, depending on your individual preferences.

Online payment by credit card:




Skinterra honors payments made with Visa, MasterCard, Discover and American Express.

All online Skinterra orders are processed via a secure server connection (SSL) that ensures that your credit card information cannot be read by a third party while being transferred. Click for company profile



You are also protected by the Fair Credit Billing Act.

This site has been certified as a Safer Shopping Site by Public Eye, an independent third party that monitors Internet merchants for reliability, privacy and customer satisfaction.

If you are experiencing problems placing your order online, please e-mail us,




Credit card payment by phone:

You can also place your order by calling our toll-free number:

1-888-216-8174


Our business hours are Monday - Friday 9:00 AM - 7:00 PM EST.




Credit card payment by fax or mail:

To make your credit card payment by fax or mail, follow these instructions:

1. After adding all desired products to your basket, proceed to checkout.

2. Fill out all customer information as directed and proceed to payment screen.

4. Enter your credit card payment information and print out this screen. (Do not click the continue button.)

5. Fax your completed form to: 973-228-4617 or mail it to:

Skinterra
Attn. Customer Service
15 Smull Ave, Suite B
Caldwell, NJ 07006





Check or money order payment by mail:

To pay for your order by check or money order, follow these instructions:

1. After adding all desired products to your basket, proceed to checkout.

2. Fill out all customer information as directed, until your invoice has been generated.

3. Print this invoice out and mail it along with a check or money order payable to Skinterra to:

Skinterra
Attn. Customer Service
15 Smull Ave, Suite B
Caldwell, NJ 07006


4. Your order will be filled once your payment has cleared.

Please note: All check and money order payments must be made in US currency only. For international orders you must use an international money order. Personal checks will not be accepted for international orders.



Shipping Information:
We provide free shipping on all US orders over $50 shipped via USPS Priority Mail with Delivery Confirmation and an estimated delivery time of 2 to 3 business days. Orders shipped to the East Coast, Hawaii and Alaska may take an additional day to arrive. Orders totaling $500 or more require a signature upon delivery (applies only to first time customers). You will receive tracking information via e-mail once your order is processed and shipped. If any item is out of stock, it will ship separately as soon as it is available with no additional shipping charge (applies only to orders shipped within the US).

Express Mail or FedEx Overnight orders must be placed before 2 pm EST to arrive on the next business day. Shipments to smaller cities may take two days to arrive. Occasionally, Express Mail or FedEx Overnight shipping rates may vary from those posted. If this is the case, we will contact you via e-mail before shipping.

All shipping services are not available in all areas. When necessary, Skinterra reserves the right to change your shipping method at no additional cost. Please note: FedEx does not deliver to PO Boxes, APO and FPO addresses. FedEx Ground shipment is not available to Alaska, Hawaii, Puerto Rico, Guam and US Virgin Islands.

Undeliverable packages returned to Skinterra due to an incorrect or incomplete address provided by the customer will be assessed a $6.50 shipping fee for re-shipment within US, $29.95 for international re-shipment. Inquiries about packages not received by the customer must be forwarded to Skinterra within 30 days of purchase.

When you place an order, you can request up to three samples from the products we carry (there is no sample list) and if they are available, we will include them with your order*. If the samples you request are not available, we will send you product samples that complement what you have ordered. *You will receive 1 sample when the total of your order is between $1 to $25, 2 samples when the total of your order is between $26 to $50 and 3 or more samples when the total of your order is over $50.

Orders within US:
Total Shipping Method Cost
$1-$49 Priority Mail (2-3 business days) $6.50
FedEx Ground (4-6 business days) $7.95
$50 or more Priority Mail (2-3 business days) FREE
FedEx Ground (4-6 business days) $5.95
All orders FedEx 2 Day (2 business days) $15.00
Express Mail (1-2 business days) $25.00
FedEx Overnight (1 business day) $40.00
 
Orders to Canada:
Total Shipping Method Cost
$1-$349 Priority Mail International (5-7 business days) $19.95
$350 or more Priority Mail International (5-7 business days) FREE
All orders Express Mail International (3-5 business days) $29.95
 
International Orders:
Total Shipping Method Cost
$1-$449 Priority Mail International (7-10 business days) $29.95
$1-$449 Express Mail International (4-5 business days) $38.95
$450 or more Express Mail International only $38.95

International Orders:
Additional customs charges and/or taxes on international orders may apply, and are solely the responsibility of the customer. Any such charges are not included in the shipping rates mentioned above. Some countries may not add customs charges if your order is a gift. If your order is a gift, check the box to have it gift-wrapped when checking out. The package will be marked as a gift on the customs form. Occasionally, international shipping rates may vary from those posted. If this is the case, we will contact you via e-mail before shipping. At times, international orders shipped via Priority Mail International may take as long as 30 days due to packages being held at customs. Skinterra is not responsible for such delays and recommends that you select Express Mail International as the most efficient international method of shipment. International orders cannot be shipped to hotels or resorts. If any item is out-of-stock, your complete order will ship once all items are in stock and you will be notified by email of any delays.

Please Note: Items returned to us marked "Refused", "Unclaimed", "Unknown" or "Incorrect Address" are subject to an additional return shipping fee equal to the cost of the original shipping fee.

Out of Stock Items:
For shipments within the U.S.: We'll notify you by email if an item from your order is out-of-stock and provide an expected shipment date. Any out-of-stock items will ship separately at no additional shipping charge once they become available. If you prefer to cancel the out-of-stock item, please to email us or call toll-free 888.216.8174.
For shipments outside the U.S.: We'll notify you by email if an item from your order is out-of-stock and provide an expected shipment date. Your complete order will ship as soon as the out-of-stock item becomes available. If you prefer to cancel the out-of-stock item, please to email us or call toll-free 888.216.8174.

Processing Time:
Orders received Monday through Friday are usually processed on the same business day or within 24 hours. Orders received on Saturday and Sunday, or on holidays are usually processed on Monday or by the end of the next business day.

Hazardous Materials:
Due to air transport regulations, certain products such as aerosol cans, can only be shipped by ground transportation. For these products, we offer USPS Ground at $6.50 for orders totaling less than $50 and free shipping for orders totaling $50 or more or shipment by FedEx Ground. At this time, these items can only be shipped within the continental U.S. (Alaska not included). Please allow 5-7 business days for delivery.

Shipping to APO/FPO Addresses:
Orders shipped to APO/FPO addresses can only be shipped via US Priority Mail with a delivery confirmation number. Express shipping is not available to APO/FPO addresses. Please use AE or AP as the state for APO and FPO addresses, and select United States as the country. You should also allow for a longer shipping time to APO/FPO addresses.

Gift Wrap:
Need to have your items gift-wrapped? Just check the box marked "This is a gift order" during checkout, and your order will be gift wrapped at no additional charge.

Price Matching:
To ensure that our customers get the most from their skin care purchases, Skinterra offers price matching. For more information on price matching, click here.




Return Information:

Skinterra will be happy to accept returns for an exchange or store credit within 30 days of purchase. The container must be at least half full. Unopened and unused products can be returned for a full refund within 30 days of purchase. You must include all parts, pieces, promotional items, gifts with purchase along with the product's original packaging. Please contact customer service department, or call toll-free 888.216.8174 during our business hours (Mon-Fri 9am-7pm EST) to obtain a return authorization code. Returns will not be accepted after 30 days* from the date of purchase. Customers pay for return shipment charges. All books are non-returnable.

*Please note: Clarisonic, PaloVia and Talika can be returned for a full refund, or an exchange within 60 days of purchase. NuFACE, Personal Microderm and StriVectin can be returned for a full refund, or an exchange within 30 days of purchase. Due to manufacturer specifications, we are unable to accept returns on all Cor and Scott Barnes products.

Shipping fees are not refundable on returns. If your order was shipped free, then our flat rate shipping charge of $6.50 will be deducted from the total refund amount. This charge does not apply to exchanges and store credits. Please allow 7 to 10 business days for return processing and refunding. Returns will be credited in the manner of original payment. Inquiries about store credits and exchanges must be made within 6 months from the date of purchase. Store credits expire 1 year from the date of issue.

Should an item be received in damaged or defective condition, we will be happy to replace it. Please contact our customer service department within 7 days from the date the item is delivered to you, or call toll-free 888.216.8174 during our business hours (Mon-Fri 9am-7pm EST) for further instructions.

If the Clarisonic Skin Care Brush System is defective at the time of receipt, please call the manufacturer at 888.525.2747 for replacement.

If the NuFACE Device is defective at the time of receipt, please call the manufacturer at 888.360.9171 for replacement.

If the PaloVia Device is defective at the time of receipt, please call the manufacturer at 866.PALOVIA (725-6842) for replacement.

If the Personal Microderm Device is defective at the time of receipt, please call the manufacturer at 888.445.4532 for replacement.

If the Supersmile Advanced Sonic Pulse Toothbrush is defective at the time of receipt, please call the manufacturer at 800.784.7645 for replacement.

Please Note: Manufacturer's warranty applies only to devices shipped within the US. For devices shipped outside the US, contact our customer service department for instructions on how to receive a replacement. The customer is responsible for any return shipping charges and/or customs fees.

Returns will be accepted only with the prior consent of Skinterra and must have a return authorization code issued by our customer service department. To obtain a return authorization code, please e-mail our customer service department, or call toll-free 888.216.8174 Monday-Friday between 9am-7pm EST. Only two refunds or exchanges are allowed per year without a restocking fee. All additional refunds or exchanges are subject to a 15% restocking fee.

Returns should be directed to the following address:

Skinterra
Attn. Returns Dept.
15 Smull Ave, Suite B
Caldwell, NJ 07006





Sales Tax:

Sales tax of 7% will be charged on orders shipped to New Jersey.




Order Tracking:

To track a package shipped by USPS click here and enter your tracking number emailed to you at the time of shipment.

To track a package shipped by FedEx click here and enter your tracking number emailed to you at the time of shipment.