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Contact Information Return Information
Shipping Information Sales Tax
Payment Options Credit Card Protection

Contact Information:

Toll-free number for U.S. and Canada: 888-216-8174
Outside U.S. and Canada: 480.661.7546
Customer service e-mail: customerservice@skinterra.com
Feedback e-mail: feedback@skinterra.com
Phone: 480-661-SKIN Fax: 480-443-7336
Hours: Monday - Friday, 8AM - 5PM MST

Payment Options:

Skinterra provides for a variety of payment options, depending on your individual preferences.

Online payment by credit card:  

Skinterra honors payments made with MasterCard, Visa, American Express and Discover.

All online Skinterra orders are processed via a secure server connection (SSL) that ensures that your credit card information cannot be read by a third party while being transferred.

You are also protected by the Fair Credit Billing Act.

This site has been certified as a Safer Shopping Site by Public Eye, an independent third party that monitors Internet merchants for reliability, privacy and customer satisfaction.

If you are experiencing problems placing your order online, please e-mail us.


Credit card payment by phone:

You can also place your order by calling our toll-free number:

1-888-216-8174

Our business hours are Monday - Friday 8:00 AM - 5:00 PM MST.


Credit card payment by fax or mail:

To make your credit card payment by fax or mail, follow these instructions:

1. After adding all desired products to your basket, proceed to checkout.

2. Fill out all customer information as directed and proceed to payment screen.

4. Enter your credit card payment information and print out this screen. (Do not click the continue button.)

5. Fax your completed form to: (480) 443-7336 or mail it to:

Skinterra
7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260



Check or money order payment by mail:

To pay for your order by check or money order, follow these instructions:

1. After adding all desired products to your basket, proceed to checkout.

2. Fill out all customer information as directed, until your invoice has been generated.

3. Print this invoice out and mail it along with a check payable to Skinterra to:

Skinterra
7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260

4. Your order will be filled once your check has cleared.

Please note: All check payments must be made in US currency only. For international orders, we recommend using an international money order instead of a personal check.



Shipping Information:

To provide you with quick, economical service, orders within the U.S. are shipped via USPS Priority Mail with Delivery Confirmation and an estimated delivery time of 2 to 3 business days. Orders shipped to the East Coast, Hawaii and Alaska may take an additional day to arrive. Orders shipped within Arizona will be shipped via USPS Ground (Parcel Post) with a delivery date of 2 to 3 business days and the same flat rate shipping charge as Priority Mail.

When you place an order, you can request up to three samples when checking out and if they are available, we will include them with your order*. If the samples you request are not available, we will send you product samples that complement what you have ordered. *You will receive 1 sample when the total of your order is between $1 to $25, 2 samples when the total of your order is between $26 to $50 and 3 or more samples when the total of your order is over $50.

Express shipping orders must be placed before 12 pm MST to arrive on the next business day. Express shipments to smaller cities may take two days to arrive. Please note: packages containing aerosol cans must be shipped via USPS Ground (Parcel Post) and will take approximately 5-7 business days for delivery.

Orders within US:
Total Shipping Method Cost
$1-$49 Priority Mail (2-3 business days) $6.50
$50 or more Priority Mail (2-3 business days) FREE
  Express Mail (1 business day) $25.00

Orders to Canada:
 
Total Shipping Method Cost
$1-$249 Global Priority (4-6 business days) $17.95
$250 or more Global Priority (4-6 business days) FREE
  Global Express (3-5 business days) $27.95

International Orders:
Total Shipping Method Cost
$1-$149 International Airmail (7-10 business days) $24.95
$1-$149 Global Express (4-5 business days) $35.95
$150 or more Global Express only $35.95

Additional customs charges on international orders may apply, and are solely the responsibility of the customer. Any such charges are not included in the shipping rates mentioned above. Some countries may not add customs charges if your order is a gift. If your order is a gift, check the box to have it gift-wrapped when checking out. The package will be marked as a gift on the customs form. Occasionally, international shipping rates may vary from those posted. If this is the case, we will contact you via e-mail before shipping. Please allow for a longer shipping time on international orders, generally 7-10 business days for Standard International Airmail and 4-5 business days for Global Express. At times, international orders shipped via International Airmail or Global Priority may take as long as 30 days due to packages being held at customs. Skinterra is not responsible for such delays and recommends that you select Global Express as the most efficient international method of shipment. Please note: iS Clinical products cannot be shipped outside the US.

Processing Time:
Orders received Monday through Friday are usually processed on the same business day or within 24 hours. Orders received on Saturday and Sunday, or on holidays are usually processed on Monday or by the end of the next business day.

Hazardous Materials:
Due to air transport regulations, certain products such as aerosol cans, can only be shipped by ground transportation. For these products, we offer USPS Ground at $5.95 for orders totaling less than $50 and free shipping for orders totaling $50 or more. At this time, these items can only be shipped within the continental U.S. (Alaska not included). Please allow 5-7 business days for delivery.

Shipping to APO/FPO Addresses:
Orders shipped to APO/FPO addresses can only be shipped via US Priority Mail with a delivery confirmation number. Express shipping is not available to APO/FPO addresses. Please use AE or AP as the state for APO and FPO addresses, and select United States as the country. You should also allow for a longer shipping time to APO/FPO addresses.

Gift Wrap:
Need to have your items gift-wrapped? Just check the box marked "This is a gift order" during checkout, and your order will be gift wrapped at no additional charge.



 

Return Information:

Skinterra will be happy to accept returns for an exchange or store credit within 30 days of purchase. The container must be at least two thirds full. Unopened and unused products can be returned for a full refund within 30 days of purchase. Please contact customer service department at customerservice@skinterra.com or call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm MST) to obtain a return authorization code. Returns will not be accepted after 30 days from the date of purchase. Shipping fees are not refundable on returns. If your order was shipped free, then our flat rate shipping charge of $5.95 will be deducted from the total refund amount. This charge does not apply to exchanges and store credits. Please allow 7 to 10 business days for return processing and refunding.

Should an item be received in damaged or defective condition, we will be happy to replace it and refund any shipping charges for its return. Please contact our customer service department at customerservice@skinterra.com or call toll-free 888.216.8174 during our business hours (Mon-Fri 8am-5pm MST) for further instructions.

Please note: Talika products and Clarisonic Skin Care Brush System can be returned for a full refund, or an exchange within 60 days of purchase. Returns will be credited in the manner of original payment.

Please note: returns will be accepted only with the prior consent of Skinterra and must have a return authorization code issued by our customer service department. To obtain a return authorization code, please e-mail our customer service at: customerservice@skinterra.com, or call toll-free 888.216.8174 Monday-Friday between 8am-5pm MST.

Returns should be directed to the following address:

Skinterra
Attn. Returns Dept.

7950 E. Redfield Rd. Suite 220
Scottsdale, AZ 85260



Sales Tax:

Sales tax will be charged on orders shipped to Arizona.



Credit Card Protection:

Your transaction will be protected by the Fair Credit Billing Act. Under this law, you have the right to dispute charges under certain circumstances and temporarily withhold payment while your credit card company investigates the charges.